From 71904277e2325343f0d2a072f83e12478d7665a4 Mon Sep 17 00:00:00 2001 From: Simon Cossar Date: Wed, 17 Feb 2021 00:57:38 -0800 Subject: [PATCH] Add bad_destination_address template to email_templates_controller (#12102) Add bad_destination_address template to email_templates_controller; Update bad_destination_address email copy --- app/controllers/admin/email_templates_controller.rb | 1 + config/locales/server.en.yml | 10 +++++++++- 2 files changed, 10 insertions(+), 1 deletion(-) diff --git a/app/controllers/admin/email_templates_controller.rb b/app/controllers/admin/email_templates_controller.rb index d1b06c830ea..48fffe9483f 100644 --- a/app/controllers/admin/email_templates_controller.rb +++ b/app/controllers/admin/email_templates_controller.rb @@ -20,6 +20,7 @@ class Admin::EmailTemplatesController < Admin::AdminController "system_messages.download_remote_images_disabled", "system_messages.email_error_notification", "system_messages.email_reject_auto_generated", + "system_messages.email_reject_bad_destination_address", "system_messages.email_reject_empty", "system_messages.email_reject_invalid_access", "system_messages.email_reject_parsing", diff --git a/config/locales/server.en.yml b/config/locales/server.en.yml index 0b2af2358b6..93ccfbd0b9e 100644 --- a/config/locales/server.en.yml +++ b/config/locales/server.en.yml @@ -3155,7 +3155,15 @@ en: text_body_template: | We're sorry, but your email message to %{destination} (titled %{former_title}) didn't work. - Do you use more than one email address? Did you reply from a different email address? Email replies require that you use the same email address when replying. Alternately, the Message-ID header in the email may have been modified. + Here are some things to check: + + - Do you use more than one email address? Did you reply from a different email address than the one you originally used? Email replies require that you use the same email address when replying. + + - Did your email software properly use the Reply-To: email address when replying? Unfortunately, some email software incorrectly sends replies to the From: address, which won’t work. + + - Was the Message-ID header in the email modified? The Message-ID must be consistent and unchanged. + + Need more help? Reach out to us via the Contact Us details at %{base_url}/about email_reject_old_destination: title: "Email Reject Old Destination"