diff --git a/app/controllers/webhooks_controller.rb b/app/controllers/webhooks_controller.rb
index 90edfe99a77..da480adcc25 100644
--- a/app/controllers/webhooks_controller.rb
+++ b/app/controllers/webhooks_controller.rb
@@ -29,9 +29,9 @@ class WebhooksController < ActionController::Base
     # by the "dropped" event and we don't want to increase bounce score twice
     # for the same message
     if event == "bounced".freeze && params["error"]["4."]
-      process_bounce(message_id, Email::Receiver::SOFT_BOUNCE_SCORE)
+      process_bounce(message_id, SiteSetting.soft_bounce_score)
     elsif event == "dropped".freeze
-      process_bounce(message_id, Email::Receiver::HARD_BOUNCE_SCORE)
+      process_bounce(message_id, SiteSetting.hard_bounce_score)
     end
 
     mailgun_success
@@ -43,12 +43,12 @@ class WebhooksController < ActionController::Base
       message_id = (event["smtp-id"] || "").tr("<>", "")
       if event["event"] == "bounce".freeze
         if event["status"]["4."]
-          process_bounce(message_id, Email::Receiver::SOFT_BOUNCE_SCORE)
+          process_bounce(message_id, SiteSetting.soft_bounce_score)
         else
-          process_bounce(message_id, Email::Receiver::HARD_BOUNCE_SCORE)
+          process_bounce(message_id, SiteSetting.hard_bounce_score)
         end
       elsif event["event"] == "dropped".freeze
-        process_bounce(message_id, Email::Receiver::HARD_BOUNCE_SCORE)
+        process_bounce(message_id, SiteSetting.hard_bounce_score)
       end
     end
 
@@ -61,9 +61,9 @@ class WebhooksController < ActionController::Base
       message_id = event["CustomID"]
       if event["event"] == "bounce".freeze
         if event["hard_bounce"]
-          process_bounce(message_id, Email::Receiver::HARD_BOUNCE_SCORE)
+          process_bounce(message_id, SiteSetting.hard_bounce_score)
         else
-          process_bounce(message_id, Email::Receiver::SOFT_BOUNCE_SCORE)
+          process_bounce(message_id, SiteSetting.soft_bounce_score)
         end
       end
     end
@@ -79,9 +79,9 @@ class WebhooksController < ActionController::Base
 
       case event["event"]
       when "hard_bounce"
-        process_bounce(message_id, Email::Receiver::HARD_BOUNCE_SCORE)
+        process_bounce(message_id, SiteSetting.hard_bounce_score)
       when "soft_bounce"
-        process_bounce(message_id, Email::Receiver::SOFT_BOUNCE_SCORE)
+        process_bounce(message_id, SiteSetting.soft_bounce_score)
       end
     end
 
diff --git a/config/locales/server.en.yml b/config/locales/server.en.yml
index 7792d56ff68..e03c775a9e6 100644
--- a/config/locales/server.en.yml
+++ b/config/locales/server.en.yml
@@ -1210,6 +1210,9 @@ en:
     ignore_by_title: "Ignore incoming emails based on their title."
     mailgun_api_key: "Mailgun Secret API key used to verify webhook messages."
 
+    soft_bounce_score: "Score added to the user when a temporary bounce happens."
+    hard_bounce_score: "Score added to the user when a permanent bounce happens."
+
     manual_polling_enabled: "Push emails using the API for email replies."
     pop3_polling_enabled: "Poll via POP3 for email replies."
     pop3_polling_ssl: "Use SSL while connecting to the POP3 server. (Recommended)"
diff --git a/config/site_settings.yml b/config/site_settings.yml
index d52898e1a5a..f6dce976f23 100644
--- a/config/site_settings.yml
+++ b/config/site_settings.yml
@@ -622,6 +622,8 @@ email:
   mailgun_api_key:
     default: ''
     regex: '^key-\h{32}$'
+  soft_bounce_score: 1
+  hard_bounce_score: 2
 
 
 files:
diff --git a/lib/email/receiver.rb b/lib/email/receiver.rb
index 1160b88f814..7f9f4f5af66 100644
--- a/lib/email/receiver.rb
+++ b/lib/email/receiver.rb
@@ -136,9 +136,6 @@ module Email
       end
     end
 
-    SOFT_BOUNCE_SCORE ||= 1
-    HARD_BOUNCE_SCORE ||= 2
-
     def is_bounce?
       return false unless @mail.bounced? || verp
 
@@ -152,9 +149,9 @@ module Email
       email ||= @from_email
 
       if @mail.error_status.present? && @mail.error_status.start_with?("4.")
-        Email::Receiver.update_bounce_score(email, SOFT_BOUNCE_SCORE)
+        Email::Receiver.update_bounce_score(email, SiteSetting.soft_bounce_score)
       else
-        Email::Receiver.update_bounce_score(email, HARD_BOUNCE_SCORE)
+        Email::Receiver.update_bounce_score(email, SiteSetting.hard_bounce_score)
       end
 
       true