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name : Support Request
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description : Request support for a specific problem you have not been able to solve yourself
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labels : [ ":dog2: Support" ]
body :
- type : checkboxes
id : useddocs
attributes :
label : Attempted Debugging
description : |
I have read the [BookStack debugging](https://www.bookstackapp.com/docs/admin/debugging/) page and seeked resolution or more
detail for the issue.
options :
- label : I have read the debugging page
required : true
- type : checkboxes
id : searchissue
attributes :
label : Searched GitHub Issues
description : |
I have searched for the issue and potential resolutions within the [project's GitHub issue list](https://github.com/BookStackApp/BookStack/issues)
options :
- label : I have searched GitHub for the issue.
required : true
- type : textarea
id : scenario
attributes :
label : Describe the Scenario
description : Detail the problem that you're having or what you need support with.
validations :
required : true
- type : input
id : bsversion
attributes :
label : Exact BookStack Version
description : This can be found in the settings view of BookStack. Please provide an exact version.
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placeholder : (eg. v23.06.7)
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validations :
required : true
- type : textarea
id : logs
attributes :
label : Log Content
description : If the issue has produced an error, provide any [BookStack or server log](https://www.bookstackapp.com/docs/admin/debugging/) content below.
placeholder : Be sure to remove any confidential details in your logs
validations :
required : false
- type : textarea
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id : hosting
attributes :
label : Hosting Environment
description : Describe your hosting environment as much as possible including any proxies used (If applicable).
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placeholder : (eg. PHP8.1 on Ubuntu 22.04 VPS, installed using official installation script)
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validations :
required : true
