FEATURE: handle bounced emails

app/assets/javascripts/admin/controllers/admin-email-bounced.js.es6

@@ -0,0 +1,9 @@
+import AdminEmailLogsController from 'admin/controllers/admin-email-logs';
+import debounce from 'discourse/lib/debounce';
+import EmailLog from 'admin/models/email-log';
+
+export default AdminEmailLogsController.extend({
+  filterEmailLogs: debounce(function() {
+    EmailLog.findAll(this.get("filter")).then(logs => this.set("model", logs));
+  }, 250).observes("filter.{user,address,type,skipped_reason}")
+});

app/assets/javascripts/admin/routes/admin-email-bounced.js.es6

@@ -0,0 +1,2 @@
+import AdminEmailLogs from 'admin/routes/admin-email-logs';
+export default AdminEmailLogs.extend({ status: "bounced" });

app/assets/javascripts/admin/routes/admin-route-map.js.es6

@@ -10,6 +10,7 @@ export default {
     this.resource('adminEmail', { path: '/email'}, function() {
       this.route('sent');
       this.route('skipped');
+      this.route('bounced');
       this.route('received');
       this.route('rejected');
       this.route('previewDigest', { path: '/preview-digest' });

app/assets/javascripts/admin/templates/email-bounced.hbs

@@ -0,0 +1,49 @@
+{{#load-more selector=".email-list tr" action="loadMore"}}
+  <table class='table email-list'>
+    <thead>
+      <tr>
+        <th>{{i18n 'admin.email.time'}}</th>
+        <th>{{i18n 'admin.email.user'}}</th>
+        <th>{{i18n 'admin.email.to_address'}}</th>
+        <th>{{i18n 'admin.email.email_type'}}</th>
+        <th>{{i18n 'admin.email.skipped_reason'}}</th>
+      </tr>
+    </thead>
+
+    <tr class="filters">
+      <td>{{i18n 'admin.email.logs.filters.title'}}</td>
+      <td>{{text-field value=filter.user placeholderKey="admin.email.logs.filters.user_placeholder"}}</td>
+      <td>{{text-field value=filter.address placeholderKey="admin.email.logs.filters.address_placeholder"}}</td>
+      <td>{{text-field value=filter.type placeholderKey="admin.email.logs.filters.type_placeholder"}}</td>
+      <td>{{text-field value=filter.skipped_reason placeholderKey="admin.email.logs.filters.skipped_reason_placeholder"}}</td>
+    </tr>
+
+    {{#each l in model}}
+      <tr>
+        <td>{{format-date l.created_at}}</td>
+        <td>
+          {{#if l.user}}
+            {{#link-to 'adminUser' l.user}}{{avatar l.user imageSize="tiny"}}{{/link-to}}
+            {{#link-to 'adminUser' l.user}}{{l.user.username}}{{/link-to}}
+          {{else}}
+            &mdash;
+          {{/if}}
+        </td>
+        <td><a href='mailto:{{unbound l.to_address}}'>{{l.to_address}}</a></td>
+        <td>{{l.email_type}}</td>
+        <td>
+          {{#if l.post_url}}
+            <a href="{{l.post_url}}">{{l.skipped_reason}}</a>
+          {{else}}
+            {{l.skipped_reason}}
+          {{/if}}
+        </td>
+      </tr>
+    {{else}}
+      <tr><td colspan="5">{{i18n 'admin.email.logs.none'}}</td></tr>
+    {{/each}}
+
+  </table>
+{{/load-more}}
+
+{{conditional-loading-spinner condition=loading}}

app/assets/javascripts/admin/templates/email.hbs

@@ -4,6 +4,7 @@
   {{nav-item route='adminCustomizeEmailTemplates' label='admin.email.templates'}}
   {{nav-item route='adminEmail.sent' label='admin.email.sent'}}
   {{nav-item route='adminEmail.skipped' label='admin.email.skipped'}}
+  {{nav-item route='adminEmail.bounced' label='admin.email.bounced'}}
   {{nav-item route='adminEmail.received' label='admin.email.received'}}
   {{nav-item route='adminEmail.rejected' label='admin.email.rejected'}}
 {{/admin-nav}}

app/assets/javascripts/main_include_admin.js

@@ -6,8 +6,6 @@
 //= require admin/models/tl3-requirements
 //= require admin/models/admin-user
 //= require_tree ./admin/models
-//= require admin/routes/admin-email-logs
-//= require admin/controllers/admin-email-skipped
 //= require discourse/lib/export-result
 //= require_tree ./admin
 

app/controllers/admin/email_controller.rb

@@ -27,6 +27,11 @@ class Admin::EmailController < Admin::AdminController
     render_serialized(email_logs, EmailLogSerializer)
   end
 
+  def bounced
+    email_logs = filter_email_logs(EmailLog.bounced, params)
+    render_serialized(email_logs, EmailLogSerializer)
+  end
+
   def received
     incoming_emails = filter_incoming_emails(IncomingEmail, params)
     render_serialized(incoming_emails, IncomingEmailSerializer)

app/jobs/regular/user_email.rb

@@ -114,7 +114,11 @@ module Jobs
       end
 
       if EmailLog.reached_max_emails?(user)
-        return skip_message(I18n.t('email_log.exceeded_limit'))
+        return skip_message(I18n.t('email_log.exceeded_emails_limit'))
+      end
+
+      if (user.user_stat.try(:bounce_score) || 0) >= SiteSetting.bounce_score_threshold
+        return skip_message(I18n.t('email_log.exceeded_bounces_limit'))
       end
 
       message = EmailLog.unique_email_per_post(post, user) do

app/jobs/scheduled/ensure_db_consistency.rb

@@ -10,7 +10,7 @@ module Jobs
       UserAction.ensure_consistency!
       TopicFeaturedUsers.ensure_consistency!
       PostRevision.ensure_consistency!
-      UserStat.update_view_counts(13.hours.ago)
+      UserStat.ensure_consistency!(13.hours.ago)
       Topic.ensure_consistency!
       Badge.ensure_consistency!
       CategoryUser.ensure_consistency!

app/jobs/scheduled/poll_mailbox.rb

@@ -29,7 +29,8 @@ module Jobs
         log_email_process_failure(mail_string, e)
 
         set_incoming_email_rejection_message(
-          receiver.incoming_email, I18n.t("email.incoming.errors.bounced_email_report")
+          receiver.incoming_email,
+          I18n.t("email.incoming.errors.bounced_email_report")
         )
       rescue Email::Receiver::AutoGeneratedEmailReplyError => e
         log_email_process_failure(mail_string, e)
@@ -41,9 +42,7 @@ module Jobs
       rescue => e
         rejection_message = handle_failure(mail_string, e)
         if rejection_message.present? && receiver && (incoming_email = receiver.incoming_email)
-          set_incoming_email_rejection_message(
+          set_incoming_email_rejection_message(incoming_email, rejection_message.body.to_s)
-            incoming_email, rejection_message.body.to_s
-          )
         end
       end
     end

app/models/email_log.rb

@@ -9,6 +9,7 @@ class EmailLog < ActiveRecord::Base
 
   scope :sent,    -> { where(skipped: false) }
   scope :skipped, -> { where(skipped: true) }
+  scope :bounced, -> { sent.where(bounced: true) }
 
   after_create do
     # Update last_emailed_at if the user_id is present and email was sent

app/models/email_token.rb

@@ -10,7 +10,9 @@ class EmailToken < ActiveRecord::Base
 
   after_create do
     # Expire the previous tokens
-    EmailToken.where(['user_id = ? and id != ?', self.user_id, self.id]).update_all 'expired = true'
+    EmailToken.where(user_id: self.user_id)
+              .where("id != ?", self.id)
+              .update_all(expired: true)
   end
 
   def self.token_length
@@ -38,7 +40,7 @@ class EmailToken < ActiveRecord::Base
   end
 
   def self.valid_token_format?(token)
-    return token.present? && token =~ /[a-f0-9]{#{token.length/2}}/i
+    token.present? && token =~ /\h{#{token.length/2}}/i
   end
 
   def self.atomic_confirm(token)
@@ -51,11 +53,12 @@ class EmailToken < ActiveRecord::Base
     user = email_token.user
     failure[:user] = user
     row_count = EmailToken.where(id: email_token.id, expired: false).update_all 'confirmed = true'
-    if row_count == 1
-      return { success: true, user: user, email_token: email_token }
-    end
 
-    return failure
+    if row_count == 1
+      { success: true, user: user, email_token: email_token }
+    else
+      failure
+    end
   end
 
   def self.confirm(token)
@@ -81,7 +84,11 @@ class EmailToken < ActiveRecord::Base
   end
 
   def self.confirmable(token)
-    EmailToken.where("token = ? and expired = FALSE AND ((NOT confirmed AND created_at >= ?) OR (confirmed AND created_at >= ?))", token, EmailToken.valid_after, EmailToken.confirm_valid_after).includes(:user).first
+    EmailToken.where(token: token)
+              .where(expired: false)
+              .where("(NOT confirmed AND created_at >= ?) OR (confirmed AND created_at >= ?)", EmailToken.valid_after, EmailToken.confirm_valid_after)
+              .includes(:user)
+              .first
   end
 end
 

app/models/user_history.rb

@@ -52,7 +52,8 @@ class UserHistory < ActiveRecord::Base
                           grant_moderation: 34,
                           revoke_moderation: 35,
                           backup_operation: 36,
-                          rate_limited_like: 37 # not used anymore
+                          rate_limited_like: 37, # not used anymore
+                          revoke_email: 38
                          )
   end
 

app/models/user_stat.rb

@@ -3,6 +3,17 @@ class UserStat < ActiveRecord::Base
   belongs_to :user
   after_save :trigger_badges
 
+  def self.ensure_consistency!(last_seen = 1.hour.ago)
+    reset_bounce_scores
+    update_view_counts(last_seen)
+  end
+
+  def self.reset_bounce_scores
+    UserStat.where("reset_bounce_score_after < now()")
+            .where("bounce_score > 0")
+            .update_all(bounce_score: 0)
+  end
+
   # Updates the denormalized view counts for all users
   def self.update_view_counts(last_seen = 1.hour.ago)
 

app/serializers/email_log_serializer.rb

@@ -9,7 +9,8 @@ class EmailLogSerializer < ApplicationSerializer
              :skipped,
              :skipped_reason,
              :post_url,
-             :post_description
+             :post_description,
+             :bounced
 
   has_one :user, serializer: BasicUserSerializer, embed: :objects
 

app/services/staff_action_logger.rb

@@ -334,6 +334,14 @@ class StaffActionLogger
     }))
   end
 
+  def log_revoke_email(user, opts={})
+    UserHistory.create(params(opts).merge({
+      action: UserHistory.actions[:revoke_email],
+      target_user_id: user.id,
+      details: user.email
+    }))
+  end
+
   private
 
     def params(opts=nil)

config/locales/client.en.yml

@@ -2303,6 +2303,7 @@ en:
         test_error: "There was a problem sending the test email. Please double-check your mail settings, verify that your host is not blocking mail connections, and try again."
         sent: "Sent"
         skipped: "Skipped"
+        bounced: "Bounced"
         received: "Received"
         rejected: "Rejected"
         sent_at: "Sent At"

config/locales/server.en.yml

@@ -1175,6 +1175,7 @@ en:
     enable_staged_users: "Automatically create staged users when processing incoming emails."
     auto_generated_whitelist: "List of email addresses that won't be checked for auto-generated content."
     block_auto_generated_emails: "Block incoming emails identified as being auto generated."
+    bounce_score_threshold: "The maximum user bounce score before the they are deactivated. A soft bounce adds 1, a hard bounce adds 2."
 
     manual_polling_enabled: "Push emails using the API for email replies."
     pop3_polling_enabled: "Poll via POP3 for email replies."
@@ -2420,7 +2421,8 @@ en:
     post_deleted: "post was deleted by the author"
     user_suspended: "user was suspended"
     already_read: "user has already read this post"
-    exceeded_limit: "Exceeded max_emails_per_day_per_user"
+    exceeded_emails_limit: "Exceeded max_emails_per_day_per_user"
+    exceeded_bounces_limit: "Exceeded bounce_score_threshold"
     message_blank: "message is blank"
     message_to_blank: "message.to is blank"
     text_part_body_blank: "text_part.body is blank"

config/routes.rb

@@ -124,6 +124,7 @@ Discourse::Application.routes.draw do
         post "test"
         get "sent"
         get "skipped"
+        get "bounced"
         get "received"
         get "rejected"
         get "/incoming/:id/raw" => "email#raw_email"

config/site_settings.yml

@@ -571,6 +571,9 @@ email:
     default: ''
     type: list
   block_auto_generated_emails: true
+  bounce_score_threshold:
+    default: 4
+    min: 1
 
 
 files:

db/migrate/20160427202222_add_support_for_bounced_emails.rb

@@ -0,0 +1,8 @@
+class AddSupportForBouncedEmails < ActiveRecord::Migration
+  def change
+    add_column :email_logs, :bounced, :boolean, null: false, default: false
+    add_column :incoming_emails, :is_bounce, :boolean, null: false, default: false
+    add_column :user_stats, :bounce_score, :integer, null: false, default: 0
+    add_column :user_stats, :reset_bounce_score_after, :datetime
+  end
+end

lib/email/receiver.rb

@@ -56,10 +56,6 @@ module Email
     end
 
     def process_internal
-      # temporarily disable processing automated replies to VERP
-      return if @mail.destinations.any? { |to| to[/\+verp-\h{32}@/i] }
-
-      raise BouncedEmailError  if @mail.bounced? && !@mail.retryable?
       raise ScreenedEmailError if ScreenedEmail.should_block?(@from_email)
 
       user = find_or_create_user(@from_email, @from_display_name)
@@ -68,6 +64,7 @@ module Email
 
       @incoming_email.update_columns(user_id: user.id)
 
+      raise BouncedEmailError if is_bounce?
       raise InactiveUserError if !user.active && !user.staged
       raise BlockedUserError  if user.blocked
 
@@ -132,6 +129,61 @@ module Email
       end
     end
 
+    SOFT_BOUNCE_SCORE ||= 1
+    HARD_BOUNCE_SCORE ||= 2
+
+    def is_bounce?
+      return false unless @mail.bounced? || verp
+
+      @incoming_email.update_columns(is_bounce: true)
+
+      if verp
+        bounce_key = verp[/\+verp-(\h{32})@/, 1]
+        if bounce_key && (email_log = EmailLog.find_by(bounce_key: bounce_key))
+          email_log.update_columns(bounced: true)
+
+          if @mail.error_status.present?
+            if @mail.error_status.start_with?("4.")
+              update_bounce_score(email_log.user.email, SOFT_BOUNCE_SCORE)
+            elsif @mail.error_status.start_with?("5.")
+              update_bounce_score(email_log.user.email, HARD_BOUNCE_SCORE)
+            end
+          end
+        end
+      end
+
+      true
+    end
+
+    def verp
+      @verp ||= @mail.destinations.select { |to| to[/\+verp-\h{32}@/] }.first
+    end
+
+    def update_bounce_score(email, score)
+      # only update bounce score once per day
+      key = "bounce_score:#{email}:#{Date.today}"
+
+      if $redis.setnx(key, "1")
+        $redis.expire(key, 25.hours)
+
+        if user = User.find_by(email: email)
+          user.user_stat.bounce_score += score
+          user.user_stat.reset_bounce_score_after = 30.days.from_now
+          user.user_stat.save
+
+          if user.active && user.user_stat.bounce_score >= SiteSetting.bounce_score_threshold
+            user.deactivate
+            StaffActionLogger.new(Discourse.system_user).log_revoke_email(user)
+            EmailToken.where(email: user.email, confirmed: true).update_all(confirmed: false)
+          end
+        end
+
+        true
+      else
+        false
+      end
+    end
+
     def is_auto_generated?
       return false if SiteSetting.auto_generated_whitelist.split('|').include?(@from_email)
       @mail[:precedence].to_s[/list|junk|bulk|auto_reply/i] ||

spec/components/email/receiver_spec.rb

@@ -55,14 +55,57 @@ describe Email::Receiver do
     expect { process(:bad_destinations) }.to raise_error(Email::Receiver::BadDestinationAddress)
   end
 
-  it "raises an BouncerEmailError when email is a bounced email" do
+  it "raises a BouncerEmailError when email is a bounced email" do
     expect { process(:bounced_email) }.to raise_error(Email::Receiver::BouncedEmailError)
+    expect(IncomingEmail.last.is_bounce).to eq(true)
   end
 
   it "raises an AutoGeneratedEmailReplyError when email contains a marked reply" do
     expect { process(:bounced_email_2) }.to raise_error(Email::Receiver::AutoGeneratedEmailReplyError)
   end
 
+  context "bounces to VERP" do
+
+    let(:bounce_key) { "14b08c855160d67f2e0c2f8ef36e251e" }
+    let(:bounce_key_2) { "b542fb5a9bacda6d28cc061d18e4eb83" }
+    let!(:user) { Fabricate(:user, email: "foo@bar.com", active: true) }
+    let!(:email_log) { Fabricate(:email_log, user: user, bounce_key: bounce_key) }
+    let!(:email_log_2) { Fabricate(:email_log, user: user, bounce_key: bounce_key_2) }
+
+    before do
+      $redis.del("bounce_score:#{user.email}:#{Date.today}")
+      $redis.del("bounce_score:#{user.email}:#{2.days.from_now.to_date}")
+    end
+
+    it "deals with soft bounces" do
+      expect { process(:soft_bounce_via_verp) }.to raise_error(Email::Receiver::BouncedEmailError)
+
+      email_log.reload
+      expect(email_log.bounced).to eq(true)
+      expect(email_log.user.active).to eq(true)
+      expect(email_log.user.user_stat.bounce_score).to eq(1)
+    end
+
+    it "deals with hard bounces" do
+      expect { process(:hard_bounce_via_verp) }.to raise_error(Email::Receiver::BouncedEmailError)
+
+      email_log.reload
+      expect(email_log.bounced).to eq(true)
+      expect(email_log.user.active).to eq(true)
+      expect(email_log.user.user_stat.bounce_score).to eq(2)
+
+      Timecop.freeze(2.days.from_now) do
+        expect { process(:hard_bounce_via_verp_2) }.to raise_error(Email::Receiver::BouncedEmailError)
+
+        email_log_2.reload
+        expect(email_log_2.bounced).to eq(true)
+        expect(email_log_2.user.active).to eq(false)
+        expect(email_log_2.user.user_stat.bounce_score).to eq(4)
+      end
+    end
+
+  end
+
   context "reply" do
 
     let(:reply_key) { "4f97315cc828096c9cb34c6f1a0d6fe8" }

spec/fixtures/emails/hard_bounce_via_verp.eml

@@ -0,0 +1,39 @@
+Delivered-To: foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org
+Date: Thu,  7 Apr 2016 19:04:30 +0900 (JST)
+From: MAILER-DAEMON@b-s-c.co.jp (Mail Delivery System)
+Subject: Undelivered Mail Returned to Sender
+To: foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org
+MIME-Version: 1.0
+Content-Type: multipart/report; report-type=delivery-status;
+    boundary="18F5D18A0075.1460023470/some@daemon.com"
+
+This is a MIME-encapsulated message.
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Notification
+Content-Type: text/plain; charset=us-ascii
+
+Your email bounced
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Delivery report
+Content-Type: message/delivery-status
+
+Final-Recipient: rfc822; linux-admin@b-s-c.co.jp
+Original-Recipient: rfc822;linux-admin@b-s-c.co.jp
+Action: failed
+Status: 5.1.1
+Diagnostic-Code: X-Postfix; unknown user: "linux-admin"
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Undelivered Message
+Content-Type: message/rfc822
+
+Return-Path: <foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org>
+Date: Thu, 07 Apr 2016 03:04:28 -0700 (PDT)
+From: foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org
+X-Discourse-Auto-Generated: marked
+
+This is the body
+
+--18F5D18A0075.1460023470/some@daemon.com--

spec/fixtures/emails/hard_bounce_via_verp_2.eml

@@ -0,0 +1,40 @@
+Delivered-To: foo+verp-b542fb5a9bacda6d28cc061d18e4eb83@discourse.org
+Date: Thu,  7 Apr 2016 19:04:30 +0900 (JST)
+From: MAILER-DAEMON@b-s-c.co.jp (Mail Delivery System)
+Message-ID: <hard-bounced@foo.bar.mail>
+Subject: Undelivered Mail Returned to Sender
+To: foo+verp-b542fb5a9bacda6d28cc061d18e4eb83@discourse.org
+MIME-Version: 1.0
+Content-Type: multipart/report; report-type=delivery-status;
+    boundary="18F5D18A0075.1460023470/some@daemon.com"
+
+This is a MIME-encapsulated message.
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Notification
+Content-Type: text/plain; charset=us-ascii
+
+Your email bounced
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Delivery report
+Content-Type: message/delivery-status
+
+Final-Recipient: rfc822; linux-admin@b-s-c.co.jp
+Original-Recipient: rfc822;linux-admin@b-s-c.co.jp
+Action: failed
+Status: 5.1.1
+Diagnostic-Code: X-Postfix; unknown user: "linux-admin"
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Undelivered Message
+Content-Type: message/rfc822
+
+Return-Path: <foo+verp-b542fb5a9bacda6d28cc061d18e4eb83@discourse.org>
+Date: Thu, 07 Apr 2016 03:04:28 -0700 (PDT)
+From: foo+verp-b542fb5a9bacda6d28cc061d18e4eb83@discourse.org
+X-Discourse-Auto-Generated: marked
+
+This is the body
+
+--18F5D18A0075.1460023470/some@daemon.com--

spec/fixtures/emails/soft_bounce_via_verp.eml

@@ -0,0 +1,39 @@
+Delivered-To: foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org
+Date: Thu,  7 Apr 2016 19:04:30 +0900 (JST)
+From: MAILER-DAEMON@b-s-c.co.jp (Mail Delivery System)
+Subject: Undelivered Mail Returned to Sender
+To: foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org
+MIME-Version: 1.0
+Content-Type: multipart/report; report-type=delivery-status;
+    boundary="18F5D18A0075.1460023470/some@daemon.com"
+
+This is a MIME-encapsulated message.
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Notification
+Content-Type: text/plain; charset=us-ascii
+
+Your email bounced
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Delivery report
+Content-Type: message/delivery-status
+
+Final-Recipient: rfc822; linux-admin@b-s-c.co.jp
+Original-Recipient: rfc822;linux-admin@b-s-c.co.jp
+Action: failed
+Status: 4.1.1
+Diagnostic-Code: X-Postfix; unknown user: "linux-admin"
+
+--18F5D18A0075.1460023470/some@daemon.com
+Content-Description: Undelivered Message
+Content-Type: message/rfc822
+
+Return-Path: <foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org>
+Date: Thu, 07 Apr 2016 03:04:28 -0700 (PDT)
+From: foo+verp-14b08c855160d67f2e0c2f8ef36e251e@discourse.org
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+--18F5D18A0075.1460023470/some@daemon.com--

spec/jobs/user_email_spec.rb

@@ -204,6 +204,12 @@ describe Jobs::UserEmail do
         expect(EmailLog.where(user_id: user.id, skipped: true).count).to eq(1)
       end
 
+      it "does not send notification if bounce threshold is reached" do
+        user.user_stat.update(bounce_score: SiteSetting.bounce_score_threshold)
+        Jobs::UserEmail.new.execute(type: :user_mentioned, user_id: user.id, notification_id: notification.id, post_id: post.id)
+        expect(EmailLog.where(user_id: user.id, skipped: true).count).to eq(1)
+      end
+
       it "doesn't send the mail if the user is using mailing list mode" do
         Email::Sender.any_instance.expects(:send).never
         user.user_option.update_column(:mailing_list_mode, true)