From edaeb51ea9c35ae9c189d9e050d2f61975184eed Mon Sep 17 00:00:00 2001
From: Ivan Andreev <ivandeex@gmail.com>
Date: Thu, 4 Mar 2021 13:04:00 +0300
Subject: [PATCH] backlog: ticket templates should recommend to update rclone

Aligns Bug and Feature github templates with rclone forum
and instructs submitter to proactively update rclone.
---
 .github/ISSUE_TEMPLATE/Bug.md     | 33 +++++++++++++++++++++++--------
 .github/ISSUE_TEMPLATE/Feature.md | 16 +++++++++++----
 2 files changed, 37 insertions(+), 12 deletions(-)

diff --git a/.github/ISSUE_TEMPLATE/Bug.md b/.github/ISSUE_TEMPLATE/Bug.md
index 35ebb8e21..d5edc89c8 100644
--- a/.github/ISSUE_TEMPLATE/Bug.md
+++ b/.github/ISSUE_TEMPLATE/Bug.md
@@ -5,19 +5,31 @@ about: Report a problem with rclone
 
 <!--
 
-Welcome :-) We understand you are having a problem with rclone; we want to help you with that!
+We understand you are having a problem with rclone; we want to help you with that!
 
-If you've just got a question or aren't sure if you've found a bug then please use the rclone forum:
+**STOP and READ**
+**YOUR POST WILL BE REMOVED IF IT IS LOW QUALITY**:
+Please show the effort you've put in to solving the problem and please be specific.
+People are volunteering their time to help! Low effort posts are not likely to get good answers!
+
+If you think you might have found a bug, try to replicate it with the latest beta (or stable).
+The update instructions are available at https://rclone.org/commands/rclone_selfupdate/
+
+If you can still replicate it or just got a question then please use the rclone forum:
 
     https://forum.rclone.org/
 
-instead of filing an issue for a quick response.
+for a quick response instead of filing an issue on this repo.
 
-If you think you might have found a bug, please can you try to replicate it with the latest beta?
+If nothing else helps, then please fill in the info below which helps us help you.
 
-    https://beta.rclone.org/
-    
-If you can still replicate it with the latest beta, then please fill in the info below which makes our lives much easier.  A log with -vv will make our day :-)
+**DO NOT REDACT** any information except passwords/keys/personal info.
+
+You should use 3 backticks to begin and end your paste to make it readable.
+
+Make sure to include a log obtained with '-vv'.
+
+You can also use '-vv --log-file bug.log' and a service such as https://pastebin.com or https://gist.github.com/
 
 Thank you
 
@@ -25,6 +37,11 @@ The Rclone Developers
 
 -->
 
+
+#### The associated forum post URL from `https://forum.rclone.org`
+
+
+
 #### What is the problem you are having with rclone?
 
 
@@ -37,7 +54,7 @@ The Rclone Developers
 
 
 
-####  Which cloud storage system are you using? (e.g. Google Drive)
+#### Which cloud storage system are you using? (e.g. Google Drive)
 
 
 
diff --git a/.github/ISSUE_TEMPLATE/Feature.md b/.github/ISSUE_TEMPLATE/Feature.md
index 0a55d9de6..4a926ac34 100644
--- a/.github/ISSUE_TEMPLATE/Feature.md
+++ b/.github/ISSUE_TEMPLATE/Feature.md
@@ -7,12 +7,16 @@ about: Suggest a new feature or enhancement for rclone
 
 Welcome :-)
 
-So you've got an idea to improve rclone? We love that! You'll be glad to hear we've incorporated hundreds of ideas from contributors already.
+So you've got an idea to improve rclone? We love that!
+You'll be glad to hear we've incorporated hundreds of ideas from contributors already.
 
-Here is a checklist of things to do:
+Probably the latest beta (or stable) release has your feature, so try to update your rclone.
+The update instructions are available at https://rclone.org/commands/rclone_selfupdate/
 
-  1. Please search the old issues first for your idea and +1 or comment on an existing issue if possible.
-  2. Discuss on the forum first: https://forum.rclone.org/
+If it still isn't there, here is a checklist of things to do:
+
+  1. Search the old issues for your idea and +1 or comment on an existing issue if possible.
+  2. Discuss on the forum: https://forum.rclone.org/
   3. Make a feature request issue (this is the right place!).
   4. Be prepared to get involved making the feature :-)
 
@@ -23,6 +27,10 @@ The Rclone Developers
 -->
 
 
+#### The associated forum post URL from `https://forum.rclone.org`
+
+
+
 #### What is your current rclone version (output from `rclone version`)?